Refund policy

Our goal is to offer only the finest products, ones that will create lasting memories and provide years of enjoyment. Each product must meet our strict standards of workmanship and design. Our highly trained production staff artfully customizes each order to your specifications. Before any item ships from our facility, it must pass a final inspection for quality and accuracy. Story Box stands behind the quality of every product we sell.

If your order is not 100% free from defects in materials and workmanship, please contact our customer service team via email sales@storyboxme.com to arrange a replacement or refund.